Welcome to Experiencegift!
These terms and conditions explain how our services work. By using our website or services, you confirm that you have read and agree to these terms.
We want you to feel confident about your gift purchase, which is why we offer a 14-day money-back guarantee on all gift card orders, including business orders (excluding orders paid with cryptocurrency). You can request a refund within 14 days of purchase if your gift card code has not been redeemed (not even partially), is not being used for a pending booking, and your order was placed on Experiencegift.com.
To request a refund, please contact our team through the form on our contact page. Refunds are made using the original payment method. The 14-day period runs from the purchase date, regardless of when the gift is given, and the card must not have been used, even in part.
Gift cards issued on or after 1 June 2026 do not expire. Cards issued before that date remain valid for the period printed on the card or confirmed when it was purchased.
Gift cards bought from another seller may be subject to that seller’s terms. Please check those terms before buying.
Through www.experiencegift.com and the other Experiencegift group websites named in section 6, we provide online platforms for booking experiences and other travel services. From the moment you place your booking, Experiencegift acts solely as an intermediary between you and the service provider, on behalf of the service provider. Experiencegift does not sell experiences under its own name. We forward your booking details to the service provider and send you a confirmation by email on their behalf.
Experiencegift handles all transactions made on www.experiencegift.com, including any payment-related issues. If you have questions, comments, or concerns about your transaction, please contact us directly.
The information we provide is based on details supplied by service providers. Experiencegift acts as agent for the service provider and passes on the information we receive. We make every effort to ensure our intermediary services are accurate and reliable, and we correct any inaccuracies promptly when we become aware of them. Responsibility for the accuracy of the content itself lies with the service provider as principal. Our liability for damage caused intentionally or through gross negligence in our intermediary services, or for death, personal injury, or damage to health, remains unaffected.
Payment: Payment is due when you place your order. You can pay with Visa, MasterCard or the local payment methods available at checkout. Payments are processed securely. Processing and checking your payment can take up to 24 hours; your gift card code is ready to use once this is complete. If payment fails or there is a problem with the transaction, we reserve the right to deactivate your Experiencegift gift card. Bookings made with an unpaid gift card or an invalid code may be cancelled.
VAT: Prices include VAT and other applicable taxes unless otherwise stated. Experiencegift cards themselves are not subject to VAT.
Business orders: Businesses can choose to pay immediately or by invoice. Orders paid by invoice are activated once payment is received. For questions or special requests, please get in touch. We are happy to help.
Priority post without track-and-trace: Physical gift cards are sent by default via priority post. This service does not include track-and-trace. If you have not received your gift card, please notify us within 30 days of the order date. If we do not hear from you within this period, we assume the card has been delivered correctly. Claims of non-delivery made after this period cannot be accepted.
DHL Express with track-and-trace: At checkout you can optionally choose shipping via DHL Express. This service includes track-and-trace so you can follow the delivery.
Booking with your gift card: Use your Experiencegift gift card to book flights on flightgift.com, stays on hotelgift.com, train journeys on traingift.com, activities on activitygift.com, experiences on experiencegift.com and trips on travelgift.com. On each of these websites the value of your gift card is applied as payment to Experiencegift B.V., which acts as agent for the airline, hotel, train operator, activity provider or travel organiser concerned; the terms of the website on which you book govern that booking. The gift card cannot be redeemed directly with any service provider or exchanged for cash. If the booking costs more than the balance on your card, you can pay the difference online. Any unused balance remains valid for future bookings.
Booking details: Please make sure all details match the requirements of the experience or service booked. Accurate booking information helps avoid issues at the time of your experience.
Extras: Additional services or upgrades are included only where expressly stated. Where permitted, you can arrange these directly with the service provider after booking.
Booking confirmation: Once your booking is complete, we will email you a confirmation. Bring a printed copy, together with any required identification or other documents.
Cancellation: Whether you receive a full, partial, or no refund when you cancel depends on the service provider's policy. If the service provider cancels your booking, you may be entitled to a full refund according to their terms.
Refunds: Any refund received from the service provider is passed on to you, minus any applicable change or cancellation fees. We credit the net amount back to your gift card code and reimburse any extra payment to your original payment method within three business days. Processing by the service provider can take several months.
Changes: You can make changes directly with the service provider where allowed, or we can help if changes through the service provider are not possible. Change fees may apply.
No-shows: Refunds are normally not available if you miss your booking (a “no-show”). In exceptional circumstances, the service provider decides whether a refund is possible. Please contact us, and we will submit your request to the service provider on your behalf.
Please contact the service provider directly with any complaints about your experience or the services it provides. We are happy to help where we can. Our responsibility for our own intermediary services is explained in section 12.
By making a booking or purchasing a Experiencegift gift card, you agree to receive:
We value your privacy. We process and share data about the use of your gift card as described in our Privacy & Cookie Policy. You can find this policy in the footer of our website.
All content on our website, unless stated otherwise, is owned by Experiencegift. You may not use or reproduce any part of the site without our written permission.
Experiencegift acts as agent for the service provider and is responsible for the proper performance of our intermediary services. We are not responsible for the experience itself or for the service provider's performance as principal.
Our liability for damages caused by slight negligence in our intermediary services is limited to the foreseeable damage typical for this type of contract. Our liability for damage caused intentionally or through gross negligence, and for death, personal injury, or damage to health, remains unaffected and unlimited. We are not responsible for issues caused by force majeure, such as strikes or other events beyond our reasonable control.
Experiencegift is a brand of the Experiencegift group. All Experiencegift gift cards are issued by Experiencegift B.V., Concertgebouwplein 7, 1071 LL Amsterdam, Netherlands, registered in Amsterdam under no. 59310685. Experiencegift B.V. is the only company that accepts your gift card: it is your contracting party for every purchase and booking paid with a gift card on this website, acting as agent for the service provider as described in sections 3 and 4.
Where you buy a gift card through Experiencegift Ltd (207 Regent Street, 3rd Floor, London, W1B 3HH, United Kingdom, registered in London under no. 13252343) or Experiencegift Inc (401 Park Avenue South, 10th Floor, New York, NY 10016, USA, registered in New York under no. 6528394), that company sells it to you as an authorised reseller, under these same terms. The gift card itself remains issued by Experiencegift B.V. and can only be used as described in these terms. No other company, including the service provider, any other travel supplier or any other group company, accepts the gift card, and it cannot be exchanged for cash.
These terms are governed by Dutch law. Mandatory consumer protection law of your country of habitual residence applies to the extent it provides protection that cannot be excluded by agreement.
Our support team is here for you around the clock, every day of the year. If you have any questions, please reach out anytime.
Thank you for choosing Experiencegift, and enjoy your experience!